Terms and Conditions

[Last updated: 29 July 2025]

These Terms and Conditions ("Terms") govern your use of services provided by Cordell Coaching Ltd, a company registered in England and Wales (Company Number: 15887510), including our website, coaching services, courses, and Soul Seeds community.

By using our services, purchasing our products, or engaging with our content, you agree to these Terms.

Our Services

We provide:

Individual and group coaching services (governed by separate coaching agreements)
Coaching supervision services (governed by separate supervision agreements)
Online courses and digital programmes
The Soul Seeds community newsletter and content
Resources, guides, and educational materials
Workshops and group programmes

Coaching and Supervision Services

Coaching and supervision services are governed by separate, detailed agreements that will be provided before services commence. These individual agreements cover:

Session arrangements and scheduling
Fees and payment terms specific to each service
Cancellation policies
Confidentiality requirements
Professional standards and ethical guidelines

The terms in those specific agreements take precedence over these general website terms for coaching and supervision services.

Courses and Digital Products

Access and Delivery

Course access is provided according to the schedule outlined at the time of purchase
For pre-launch courses, access will be provided on the specified launch date
You will receive instructions for accessing course materials once available
Technical support is available for platform-related issues
Course materials are for your personal use only

Course Content

All course materials remain our intellectual property
You may not share, copy, distribute, or resell course content
Materials are provided for educational purposes
We reserve the right to update course content at any time

Soul Seeds Community

Subscription Terms

[FREE/PAID] subscription service via Substack platform
You can cancel your subscription at any time
Refunds for paid subscriptions follow our refund policy below
Content is delivered via email and the Substack platform

Community Guidelines

Respectful engagement is expected
Content is for subscribers only and should not be shared publicly
We reserve the right to remove subscribers who violate community standards

Payment Terms

Pricing and Fees

All prices are stated in British Pounds (GBP) unless otherwise specified
Prices exclude VAT; VAT will be added where applicable
Payment is processed securely through Stripe
We reserve the right to change prices with reasonable notice

Payment Methods

We accept major credit and debit cards via Stripe
Payment plans may be available for certain services
Failed payments may result in suspension of services

Refund Policy

Courses and Digital Products:

Full refund within 14 days of purchase if less than 20% of content accessed
No refunds after 14 days or if more than 20% of content has been accessed
Technical issues will be resolved rather than refunded where possible

Soul Seeds Subscriptions:

[IF PAID] Monthly subscribers can cancel anytime; no refunds for partial months
[IF PAID] Annual subscribers: Refunds available within 14 days of purchase

Intellectual Property

Our Content

All website content, course materials, and written works are protected by copyright
You may not reproduce, distribute, or create derivative works without permission
Brief quotations with proper attribution are permitted for personal use
Commercial use requires written permission

Your Content

Any content you provide (testimonials, feedback, submissions) may be used for marketing
You retain ownership but grant us a licence to use your content
We will seek permission before using your name or image in marketing

Website Use

Acceptable Use

Use our website and services lawfully and respectfully
Do not attempt to access restricted areas or compromise security
Do not use automated systems to access our content
Report any technical issues or security concerns

Third-Party Links

Our website may contain links to third-party sites
We are not responsible for external content or privacy practices
Use third-party services at your own discretion

Limitation of Liability

Service Limitations

Coaching and courses are provided for educational and developmental purposes
We cannot guarantee specific outcomes or results
Your progress depends on your commitment and circumstances
Services are not a substitute for medical, legal, or financial advice

Liability Cap

Our liability is limited to the amount you paid for the specific service
We are not liable for indirect, consequential, or punitive damages
This limitation applies to the fullest extent permitted by law

Data Protection

Your personal information is processed in accordance with our Privacy Policy, which forms part of these Terms.

Cancellation and Termination

Your Rights

You may cancel services in accordance with our refund policy
Email cancellations must be sent to info@cordellcoaching.com
Cancellation takes effect according to the specific service terms

Our Rights

We may suspend or terminate services for breach of these Terms
We may discontinue services with reasonable notice
Refunds for terminated services will be provided on a pro-rata basis where appropriate

Changes to Terms

We may update these Terms periodically. Significant changes will be communicated via:

Email notification to active clients
Website notice
Updated "last modified" date

Continued use of our services after changes constitutes acceptance of new Terms.

Governing Law

These Terms are governed by English law and subject to the jurisdiction of English courts.

Professional Insurance

We maintain professional indemnity insurance appropriate to our services.

Complaints and Disputes

If you have concerns about our services:

Contact us directly at info@cordellcoaching.com
We will investigate and respond within 14 days
If unresolved, you may refer to relevant professional bodies
Legal disputes will be handled through English courts

Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including technical failures, natural disasters, or government restrictions.

Severability

If any part of these Terms is found unenforceable, the remainder continues in full effect.

Contact Information

For questions about these Terms:

Email: info@cordellcoaching.com
Subject line: Terms and Conditions Enquiry
Postal address: C/O The Accountancy Partnership Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London, United Kingdom, E14 9NN

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions and our Privacy Policy.