What type of information we collect
We receive, collect and store any information you enter on our website or provide us in any other way.
Information collected automatically
When you use the website, certain information about you and the device with which you access the website will be collected. For example, your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the website will be logged.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Information you submit to the website voluntarily
We also collect personally identifiable information such as your name, phone, email address or comments.
How we collect information
When you conduct a transaction on our website (such as, use the contact form, subscribe to the blog or download a resource), we collect the information you give us such as your name and email address. This information is only used for the specific reasons stated below.
Why we collect this information
We collect such Non-personal and Personal Information for the following purposes:
To operate and maintain the website.
To provide and operate our services.
To be able to contact you with general or personalised service-related notices (such as confirmation emails or updates on policies) and promotional messages.
To provide you with user support.
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to improve our services.
To protect, investigate, and deter against unauthorised or illegal activity.
To comply with any applicable laws and regulations.
How we store your personal information
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Third party use of data
We may share your information with ICF or other equivalent governing body, for the purpose of accreditation and/or supervision.
We will also share your information with third parties when you explicitly require and authorise us to do so.
Additionally, the website may use third-party service providers to service various aspects of the website. Third-party service providers’ use of your personal information is dictated by their respective privacy policies.
Other than if/when required by law, we will not sell, distribute, or reveal your personal information without your consent. Should any third parties acquire all or a part of the business, we may transfer personal data collected through the website.
How long we retain your data
Automatically collected data will be recorded indefinitely. Any data you submit voluntarily will be kept for the duration needed to provide the service to you or until you choose to opt-out or withdraw your data.
Once we enter into a coaching contract, we will also keep your information, for as long as it is required, to fulfil the following purposes:
To support accreditation - we must keep and submit a log of all client work, including name, contact information and duration of coaching relationship.
To comply with the terms of our insurance – we must keep records for at least 7 years following our last session.
We review the data we hold and delete any unnecessary information on an annual basis.
How we communicate with you
We may contact you to notify you regarding your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Click here to view which cookies are stored on your computer.
The design, text, and graphics are the copyright of Nathalie Cordell. Any unauthorised reproduction of the contents of this website without our prior written permission is strictly prohibited.
You can request to see and that we correct, amend or delete any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can unsubscribe from all future automated email communications by following the unsubscribe links in all my emails.
Alternatively, and if you want us to stop processing your data in anyway, contact us at email@example.com.
Questions and contact information
If you have any questions regarding this policy, or if you would like to: access, correct, amend or delete any personal information we have about you, please email firstname.lastname@example.org.
There are situations where we may need to retain certain information (such as for accreditation or tax purposes), including when required by law.