Privacy policy

[Last updated: 29 July 2025]

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Cordell Coaching Ltd, a company registered in England and Wales (Company Number: 15887510), operates the website https://www.cordellcoaching.com and associated business platforms ("our services"). Our registered office is at C/O The Accountancy Partnership Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London, United Kingdom, E14 9NN.

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This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, purchase our courses or services, or interact with our business platforms. This policy applies to all our services, including course sales, coaching services, and marketing communications.

 

What Information We Collect

Information You Provide Directly

We collect personal information when you:

• Fill out contact forms or enquiry forms

• Subscribe to our mailing list, blog, or Soul Seeds community newsletter

• Download resources or guides

• Join course waitlists

• Purchase courses, coaching services, or subscriptions

• Participate in surveys or questionnaires

• Communicate with us via email or other channels

This may include:

• Name and contact details (email, phone, postal address)

• Payment and billing information

• Course preferences and interests

• Communications and feedback you send us

 

Information Collected Automatically

When you visit our website or use our platforms, we automatically collect:

• IP address and location data

• Browser type and operating system

• Pages visited and time spent on pages

• Referring websites

• Device information

• Session data and interaction patterns

We use cookies and similar tracking technologies to collect this information. You can view details about cookies used on our Wix-hosted website here.

 

How We Use Your Information

We process your personal information for the following purposes:

Service Delivery (Contractual basis)

• Delivering coaching services and courses you've purchased

• Processing payments and managing your account

• Providing customer support

• Sending service-related communications

 

Legitimate Business Interests

• Operating and maintaining our website and platforms

• Analysing website usage to improve our services

• Preventing fraud and ensuring security

• Complying with legal obligations

• Managing business operations and administration

 

Marketing (Consent basis)

• Sending newsletters and promotional emails

• Sharing information about new courses and services

• Managing course waitlists

• Creating targeted marketing communications

You can withdraw consent for marketing communications at any time using the unsubscribe links in our emails or by contacting us directly.

 

Legal Compliance

• Meeting professional coaching accreditation requirements

• Complying with insurance obligations

• Fulfilling tax and accounting requirements

• Responding to legal requests

 

How We Store and Protect Your Information

Data Storage

Your information is stored securely using the following platforms:

• Website: Hosted on Wix.com's secure servers

• Business Hub: Stored on the Mastermind Hub platform

• Newsletter/Community: Substack platform for our Soul Seeds publication

• Email Communications: Gmail and Outlook

• Contact Management: Google Contacts and local spreadsheets

• Payment Processing: Stripe for all payments and subscriptions

• Local Backup: Securely stored on password-protected devices and spreadsheets

All platforms use industry-standard security measures including encryption and secure servers behind firewalls.

 

Data Retention

• Marketing data: Retained until you unsubscribe or withdraw consent

• Course and service data: Retained for the duration of service delivery plus 7 years for insurance and professional requirements

• Website analytics: May be retained indefinitely in anonymised form

• Accounting records: Retained for 6 years as required by law

• Professional coaching records: Retained for 7 years following final session for insurance and accreditation purposes

We review all data annually and delete information that is no longer necessary.

 

Sharing Your Information

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party providers who process data on our behalf:

• Website hosting (Wix.com)

• Business platform services (Mastermind Hub)

• Newsletter and community platform (Substack)

• Email services (Google/Gmail)

• Payment processing (Stripe)

• Contact management (Google Contacts)

All service providers are contractually required to protect your data and only use it for specified purposes.

 

Professional Requirements

We may share information with:

• Professional coaching bodies (EMCC or equivalent) for accreditation purposes

• Supervisors or mentors as part of professional development

• Insurance providers if required for claims

 

Legal Requirements

We may disclose information when required by law, court order, or regulatory authority.

 

Business Transfers

If our business is sold or merged, personal data may be transferred to the new owner, subject to the same privacy protections.

 

Your Rights

Under data protection law, you can:

• See your data: Request a copy of personal information we hold

• Correct mistakes: Ask us to fix inaccurate information

• Delete your data: Request removal (though some records must be kept for legal/professional reasons)

• Stop marketing: Unsubscribe from emails anytime

• Withdraw consent: Change your mind about how we use your data

Contact us at info@cordellcoaching.com to exercise these rights. We'll respond within one month.

Note: Some information must be kept for insurance, tax, or professional accreditation purposes.

 

Cookies and Tracking

Our website uses cookies to:

• Remember your preferences

• Analyse website usage

• Provide personalised content

• Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

 

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be notified via:

• Email to registered users

• Prominent notice on our website

• Updated "last modified" date

 

Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

Email: info@cordellcoaching.com
Subject line: Data Privacy Enquiry
Postal address: C/O The Accountancy Partnership Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London, United Kingdom, E14 9NN

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.