Privacy policy

Nathalie Cordell, trading as Cordell Coaching found at https://www.cordellcoaching.com (“Website”) operates under the following privacy policy. The purpose of this Privacy Policy is to inform you what personally identifiable information may be collected and how it may be used. This statement applies to this website and to services purchased from us.

What type of information we collect

We receive, collect and store any information you enter on our website or provide us in any other way.

Information collected automatically

When you use the website, certain information about you and the device with which you access the website will be collected. For example, your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the website will be logged.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Information you submit to the website voluntarily 

We also collect personally identifiable information such as your name, phone, email address or comments.

How we collect information

When you conduct a transaction on our website (such as, use the contact form, subscribe to the blog or download a resource), we collect the information you give us such as your name and email address. This information is only used for the specific reasons stated below.

Why we collect this information

We collect such Non-personal and Personal Information for the following purposes:

  1. To operate and maintain the website.

  2. To provide and operate our services.

  3. To be able to contact you with general or personalised service-related notices (such as confirmation emails or updates on policies) and promotional messages.

  4. To provide you with user support.

  5. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to improve our services.

  6. To protect, investigate, and deter against unauthorised or illegal activity.

  7. To comply with any applicable laws and regulations.

How we store your personal information

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Your contact details may also be held in the Cordell Coaching Gmail mailbox, which is subject to Google’s privacy policy and a copy backed-up on our personal computer, in a secured folder.

Third party use of data

We may share your information with ICF or other equivalent governing body, for the purpose of accreditation and/or supervision.

We will also share your information with third parties when you explicitly require and authorise us to do so.

Additionally, the website may use third-party service providers to service various aspects of the website. Third-party service providers’ use of your personal information is dictated by their respective privacy policies.

Other than if/when required by law, we will not sell, distribute, or reveal your personal information without your consent. Should any third parties acquire all or a part of the business, we may transfer personal data collected through the website.

How long we retain your data

Automatically collected data will be recorded indefinitely. Any data you submit voluntarily will be kept for the duration needed to provide the service to you or until you choose to opt-out or withdraw your data.

Once we enter into a coaching contract, we will also keep your information, for as long as it is required, to fulfil the following purposes:

  • To support accreditation - we must keep and submit a log of all client work, including name, contact information and duration of coaching relationship.

  • To comply with the terms of our insurance – we must keep records for at least 7 years following our last session.

We review the data we hold and delete any unnecessary information on an annual basis.

How we communicate with you

We may contact you to notify you regarding your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How we use cookies and other tracking tools

Click here to view which cookies are stored on your computer. 

Copyright

The design, text, and graphics are the copyright of Nathalie Cordell. Any unauthorised reproduction of the contents of this website without our prior written permission is strictly prohibited.

Your rights 

You can request to see and that we correct, amend or delete any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Withdrawing consent

You can unsubscribe from all future automated email communications by following the unsubscribe links in all my emails.

Alternatively, and if you want us to stop processing your data in anyway, contact us at nathalie@cordellcoaching.com.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and contact information

If you have any questions regarding this policy, or if you would like to: access, correct, amend or delete any personal information we have about you, please email nathalie@cordellcoaching.com.

There are situations where we may need to retain certain information (such as for accreditation or tax purposes), including when required by law.